Last updated: January 17, 2018
Information Collected or Received
When registering, placing an order, purchasing, communicating via e-mail, or participating in another site feature, ArtEmbroidery may request your name, birthdate, country of residence, e-mail address, mailing address, phone number, credit card information and other relevant information. This is to ensure that you are reachable, or to troubleshoot problems with your account.
In common with other websites, ArtEmbroidery also collect information recorded when you browse and visit the website, such as the visitor's IP address, browser type, referring page, and time of visit. This information is used to avoid malicious activities, and to customize provided content.
ArtEmbroidery may display personal feedback of satisfied customers as well as other endorsements. With your consent, ArtEmbroidery may post your feedback along with your name. If you wish to update or delete your feedback, you can contact us.
Usage of Visitors’ Information
ArtEmbroidery may use the information collected from you when you register, make purchases, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, ArtEmbroidery may send you periodic e-mails about new products, site new features and other updates. If you would no longer like to receive such emails, please let us know by modifying your preferences on the “My Profile” page. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
In certain situations, ArtEmbroidery may be required to disclose personal data in response to lawful requests by public authorities, to meet national security or law enforcement requirements. We make every effort to preserve user privacy, but we may need to disclose personal information when required by law.
Choice and Control
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Profile" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Profile" section of ArtEmbroidery site and click on the “Delete My Account” link. Then confirm your choice in the “Account Deletion” dialog. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. To ensure safety and security of your personal information do not divulge your password to others. If you feel that your user name or password is for any reason at risk, please contact us immediately.
ArtEmbroidery will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, or as needed to provide you services. If you no longer want ArtEmbroidery to use your information to provide the services to you, you may delete your account. ArtEmbroidery may retain and use your information to the extent necessary to comply with our legal obligations (i.e., if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, and enforce our agreements.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.