Last updated: January 17, 2018
Embroidery designs for sale on ArtEmbroidery are instantly downloadable, and therefore you cannot return design(s). As soon as you downloaded design package it is on your device, and there is no way to return it. That is why no refunds are available.
If you accidentally ordered a design that’s too large for your hoop, please send us your resize/split custom order and we’ll create suitable version of this design for you at no charge.
If you accidentally purchase the same product twice, please contact us and we’ll give you a credit for another design from this site.